Policies
Last updated: July 2026
All ticket sales on ATribe Tickets are final. We do not offer refunds for change of mind or missed events. Read below for what happens if an event is postponed or cancelled by its organizer.
Once a ticket purchase is confirmed, it is final. ATribe Tickets does not offer refunds, exchanges, or credits for change of mind, scheduling conflicts, or failure to attend an event you've purchased a ticket for. Please review event details carefully — date, time, venue, and ticket tier — before completing your purchase.
ATribe Tickets provides the technology that lets organizers sell tickets and lets you buy them securely. We are not the event organizer. We don't plan, run, or control the events listed on our platform, and we aren't responsible for the quality, content, or delivery of any event.
If an organizer postpones or reschedules an event, your existing ticket remains valid for the new date unless the organizer states otherwise. Any decision to offer refunds for a rescheduled event is made by the organizer, not by ATribe Tickets. We'll pass along any updates the organizer provides through the email on file for your order.
If an organizer cancels an event outright, refund arrangements are between you and that organizer — they're best placed to handle this since they received the ticket proceeds (minus platform fees). If you believe an event you paid for was cancelled and you haven't heard from the organizer, contact us using the details below and we'll help you get in touch with them.
If you believe you were charged in error, contact us before filing a chargeback with your bank or card provider — most issues can be resolved faster this way. Chargebacks filed without contacting us first may result in your account being suspended from future purchases, in line with our Terms & Conditions.
Where a ticket price includes a platform or payment processing fee, that portion is non-refundable under any circumstance, including event cancellation, as it covers costs already incurred in processing your transaction.
If a technical error results in you being charged more than once for the same ticket, contact us immediately with your payment reference. We'll investigate and correct genuine duplicate or erroneous charges.
This policy is governed by the laws of the Federal Republic of Nigeria. Nothing in this policy limits any right you have under applicable Nigerian consumer protection law that cannot be waived by agreement.
We may update this policy from time to time. Changes apply to tickets purchased after the update takes effect; they don't apply retroactively to purchases already made.
See also our Terms & Conditions and Privacy Policy.